Refund Policy
Effective date: 01 june 2026
This Refund Policy applies to all purchases made for CheckVIES subscription services.
1. General policy
We want customers to be satisfied with their purchase. If you are not happy with the service, you may be eligible for a refund under the conditions described below.
2. 14-day refund guarantee (first purchase)
For first-time subscription purchases, we offer a 14-day money-back guarantee.
Within 14 calendar days from the date of the initial purchase, you may request a full refund if you are not satisfied with the service.
This guarantee applies regardless of the level of usage, provided the request is made in good faith and not in cases of abuse.
3. Subscription renewals
Renewal payments are generally non-refundable. However, we understand that accidental or unintended renewals may occur, and such cases may be reviewed individually.
Customers are responsible for cancelling their subscription before the next billing cycle to avoid renewal charges.
4. Exceptional situations
Refunds outside the standard policy may be granted at our discretion in cases such as:
- Technical issues that significantly prevent access to or use of the service
- Duplicate charges or billing errors
- Other reasonable circumstances where a refund is justified
We aim to handle such cases fairly and in line with customer expectations.
5. Cancellation
You may cancel your subscription at any time from your account settings. Cancellation stops future billing but does not automatically generate a refund for the current billing period unless eligible under this policy.
6. How to request a refund
To request a refund, please contact:
Please include:
- The email address associated with your account
- Your order or transaction ID
- A brief description of your request
We aim to review refund requests within 5–10 business days.
7. Refund processing
Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider.
8. Contact
If you have any questions about this Refund Policy, please contact: